Policies & Studio Etiquette

The Kalijo Pilates studio on the Sunshine Coast of BC offers an inclusive, dynamic, and supportive environment. To help you have the best Pilates experience, we recommend wearing clean yoga fitness clothing that allows you to move and stretch comfortably. For men, t-shirts that are not too loose and for women, a fitted tank-top or t-shirt is suitable. No baggy clothes – we want to be able to see how your body moves. We recommend clean bare feet or wearing Pilates ToeSox when working on the equipment.

Kalijo Pilates Studio

Cancellation Policy and No- Shows

Group Class Policies 

Important Notice: Introductory Kalijo clients are required to take a minimum of 4 introductory private classes before they can join any group class; however, more private classes maybe needed to reach an acceptable standard to join available classes. A minimum standard is necessary to ensure the safety and effectiveness of the Classical Pilates Method.

Introductory private rates are limited to a maximum of 16 private classes

Group cancellation policy: If you miss a group class and give Kalijo 24 hours notice of missing that class, you can make that class up by rescheduling within your purchased term (space permitting). However, If you miss a class in the last week of your package, and are unable to make it up because of time restraints, you may credit it to your next package purchase.

Rescheduling Policies:

• For administration purposes, and instructor’s time considerations, an absolute maximum of 1 out of every 4 classes can be rescheduled per package.
• Rescheduled classes cannot be rescheduled.
• Classes must be made up within the specific time period that the purchased card was bought for.
• Clients can reschedule into another class of equal or less value

Introductory, Private, Semi-private Policies

Important Notice: Introductory clients are required to take a minimum of 4 introductory private classes before they can join any group class; however, more private classes may be needed to reach an acceptable standard to join available classes. 

Introductory private rates are limited to a maximum of 16 private classes.

Private and two-person cancellation policy: You will not be charged for a Kalijo class if you cancel with 24 hours notice; however, you will be charged for a class if 24 hours notice is not given.  Furthermore, there is no cash reimbursement for classes cancelled; however, any class that cannot be rescheduled within your purchased term can be deducted from your next term package (notice of cancellation to be given by phone, email or in person).

Group cancellation policy: If you miss a group class and give Kalijo 24 hours notice of missing that class, you can make that class up by rescheduling within your purchased term (space permitting).  However, if you miss a class, with 24 hours notice, in the last week of your package, and are unable to make it up because of time restraints, you may credit it to your next package purchase.

Rescheduling Policies:

• For administration purposes, and instructor’s time considerations, an absolute maximum of 1 out of every 4 classes can be rescheduled per package.
• Rescheduled classes cannot be rescheduled.
• Classes must be made up within the specific time period that the purchased card was bought for.
• Clients can reschedule into another class of equal or less value.